shipping and returns

your questions answered (hopefully)

Shipping

 

Where we ship to

 

Anywhere in the world really. If our postal services can get it there, we’ll ship it to you.

 

What we ship where

Ireland

 

If you’re living on the island of Ireland, we ship our full range to you including all prints framed as displayed in the shop on our website.

 

Worldwide

 

Outside of this lovely island we currently ship all our mounted prints on offer worldwide.

We will also ship all of our smallest prints framed wherever you are, our bigger frames we will only ship within the island of Ireland.

This has mainly to do with possible breakage during shipping. We’ve tried it, it wasn’t great. We hope to change this in the future as we would love to give you all the same experience.

If in doubt, you can always get in touch with us.

 

Why we charge what we charge

 

We don’t charge you the full amount of what it actually cost to send our prints to you. For reasons we still try to understand it’s relatively expensive to send out larger envelopes. When sending multiple large prints it’s actually cheaper to send it as a parcel, go figure!

So we try to put a fair price on postage costs that won’t put you off too much and still lets us recoup some of what it costs us to get the prints to you in good condition.

Our framed prints shipping costs are charged at what it actually costs us, we do need to make sure they arrive in one piece!

If we ever become so big that we count as a large volume business we might get a discount with a courier or so. So, buy a few extra prints, it’ll help us get there 😉

 

Other charges

 

We include the necessary Irish 23% VAT rate (sales tax) in the prices displayed on our site, so you won’t have any surprise there. If however you are liable to import or any other duties you or the recipient will have to take care of that when your purchased item enters the recipient’s country.

Our shipping charges

Returns & Exchanges

In the unlikely event you’re not happy with what you have received from us, we are happy to accommodate returns.

We’re not a big business clothing brand where we can accept returns because it doesn’t fit the colour of your wall or decided you don’t want it anymore. We’re confident you can understand that.

When getting in touch with regards to your order, please do include the order number in your communication.

 

Shipping damage

 

In the unfortunate – and in our experience unlikely – event of an item being damaged during shipping please do the following:

  • Do not open the print’s protective cello bag.
  • We will not accept an exchange if there are signs of the cello bag being opened.
  • Take a picture of how the print arrived – including the envelope – and send it to us by email. (It also helps us understand what we can do different next time.)

We will then take it from there and organise a replacement.

 

You thought you ordered something different

 

We have a size comparison here where you can get an idea of the sizes of our prints.

If it’s not the size you were expecting and you would like to exchange it for a different size, first of all, do not take the print out of its protective cello bag. We will not accept an exchange if the print is not in it’s original condition or there are signs of the cello bag being opened.

Otherwise we’re pretty accommodating and will happily work with you to solve this. Please get in touch and let us know what the issue is.

Do not return the print to us before we have agreed by email to exchange your purchase for a different one. Once we agreed an exchange, send the original print back to us, you’ll have to do so at your own expense. (When we become a big corporation we might be able to take on that cost, for now this is how we can sustaing the business.)

Once received at our studio we’ll let you know and acknowledge receipt and send the new print on its way to you.

Sounds fair?

Other than that we are very confident you will like what we do and receive from us and we are looking forward to putting a smile on your face.

 

Our return address

 

The Designer of Things Ltd.
The Farmhouse
Lissycrimeen
Lislevane
Bandon
Co Cork P72 V993
Republic of Ireland